§00SOLUTION A
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Agent Solutions

Agents that actually take on front-line work

Not another chatbot. TUNA enterprise agents connect to your knowledge, systems and workflows, with cited answers, auditable actions and measurable quality.

FIG. 01tuna://agentLIVE
kb-support-agentRAG · cited
How often is routine service due?
Ask anything…↑
§01PROBLEMS
P-01

Answers you can't trust

General-purpose models don't know your products or policies. Hallucinations can't be traced, so the front line won't use them.

P-02

Knowledge scattered everywhere

Manuals, PDFs, spreadsheets and chat logs live in different systems. Nobody has the full picture.

P-03

Great demo, hard to ship

Without permissions, evals and monitoring, the POC never leaves demo mode.

§02SCOPE
A-01MODULE

Knowledge-base support agent

Hybrid retrieval with reranking. Answers cite exact sections and pages, embeddable in web, app and support consoles.

A-02MODULE

AI voice coaching

Real-time multilingual voice role-play that simulates real customers, with automatic scoring and review.

A-03MODULE

Content production agent

From brief to storyboard to final cut, producing multilingual marketing video and copy at scale.

A-04MODULE

Specialist design agent

For architecture and other specialist work, CAD, modeling and rendering joined in one workbench.

A-05MODULE

Tool use & system integration

Connect CRM, ERP and ticketing via MCP and APIs so agents can look up, write and act.

A-06MODULE

Evals, audit & monitoring

Every answer can be replayed and scored, with ongoing monitoring of quality and cost in production.

§03PROCESS
01Week 1

Discover

Map workflows with business owners and front-line staff, identify high-value, feasible AI use cases and define success metrics.

02Weeks 1–2

Embed

Engineers join your team, connect data sources, knowledge bases and business systems, and set security and access boundaries.

03Weeks 2–6

Build

Assemble agents and workflows on the TUNA platform, ship a usable version every week and iterate on real feedback.

04Ongoing

Scale

Expand from pilot to more teams and markets, with monitoring, evaluation and operations that keep the system improving.

§04ENGAGEMENTS
  1. 001European owner-support agentA knowledge base built from owner's manuals, warranty and sales material. Hybrid retrieval with page-level citations, an embeddable support widget and an admin console.EU
  2. 002In-app AI after-sales advisorGuided multi-turn chat helps owners describe vehicle issues, produces a structured issue summary and books service in one tap. Tickets sync both ways with the existing after-sales system, with conversation analytics and a knowledge console.TH
  3. 003WhatsApp after-sales follow-up agentAutomatic follow-up when a service ticket closes: Portuguese understanding, satisfaction and sentiment capture, complaint detection. Safety issues and severe complaints always escalate to a human, and the flow is LGPD-compliant.BR
  4. 004AI training for Southeast Asian storesVideo learning plus real-time AI voice role-play for store staff in Vietnam, Thailand and Indonesia. Practice replaces rote scripts.VNTHID
§06WORK ORDER

Tell us about your business.
Let's find your first AI use case.

Leave a note and we'll get back to you shortly.

SCOPE
  1. 0130-minute discovery call
  2. 02Use-case & feasibility read
  3. 03Delivery path & timeline
WO-2026NEW REQUESTDRAFT

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